Kuistar provides product documentation and technical assistance for distributors, installers, project contractors and property operators.
Product Documentation
- Product data sheets and specifications
- Installation and wiring instructions
- User registration and programming guides
- Hotel lock software and system instructions
- TTLock gateway and app configuration guidance
Installation Support
Please provide door photos, door thickness, backset, mortise dimensions and installation environment. Our team will help confirm compatibility before ordering.
After-Sales Service
- Troubleshooting for installation and operation
- Spare-part and accessory support
- Remote guidance for app and software configuration
- Warranty handling according to the confirmed sales agreement
Information to Include
When requesting support, include the model number, order reference, photos or video of the issue, and a clear description of the installation environment.